I had superb customer service yesterday in Second Life.
I was being locked out of an account and not allowed to log in because of a credit cared issue -- it expired and I did not change it in time.
Second Life needed to clear up an old balance and told me to call in to resolve the issue.
I stayed on hold for over 30 minutes (granted it was Memorial Day in the United States) and gave up. I hate staying on phone hold.
However, because I am a premium member, I am able to use Live Chat customer support. I should have done this to begin with.
I opened up a live window, and a representative named DeanT Scout could not have been more polite or helpful in resolving this quickly. There was no wait. And the matter was resolved.
I know others probably have horror stories with Second Life customer support, but if only my ISP, Comcast, which must be the most miserable company in the world when it comes to this, were are helpful, polite or efficient!
I will publish your story here if you disagree or agree about Second Life -- remember, as long as it does not attack any inworld resident, I will run it.